Planning for IT problems may not be high on the list of priorities for many businesses – until something suddenly goes wrong!

Dozens of other topics vie for your attention, and when things are going well, it’s easy to leave thinking about troubleshooting for another day. But what happens when you suddenly have an issue – the internet isn’t connecting, you get a virus, everything freezes, and production comes to a screeching halt?

If you have no system in place, the story usually goes like this … you pick up the phone in a panic, call an IT provider you may or may not have used in the past, get put on hold, wait to be reconnected, finally talk to someone and a technician is promised shortly. Then you wait. And wait, and wring your hands and wait some more. At some point the tech arrives, or connects remotely, diagnoses the problem, resolves the problem and you’re back up and running. Then you get the bill for work performed.

It’s a pretty standard routine, but what if you didn’t have to go through it? What if there was a way to bypass the frustration and delay that usually comes with resolving unavoidable IT issues? There is a solution which can remove the worry and unpredictable cost – set up a Managed IT Service.

A Forward Thinking Approach – Managed IT Service

A Managed IT Service is an ongoing agreement between you and your service provider which basically outsources the IT department so that you can focus on your business. Let’s revisit the scenario above and see how things would work if your business had a Managed IT Service in place. The problem occurs and this time your IT service provider is notified by their monitoring software before or the moment an issue arises. No one has to call them. Immediately, a technician reviews the alert they receive and diagnoses the issue. The issue is resolved remotely if possible or if a visit is necessary, you will be notified that they are on their way. There is no additional bill as the monthly fees for IT service and support are predictable and fixed. Plus, your business has easy access to IT professionals who can provide help or answers to your team via a helpdesk, and proactive implementation of the latest network updates that help avoid future problems. If you do have an issue, you’re back up and running quickly.

Which Is Right For Your Business?

Under a Managed IT Service agreement, both parties want the same outcome, a quick resolution that keeps your business moving. It is in the IT provider’s interest to keep you up and running – if there is a delay, you lose productivity and they lose valuable support time. Both parties want the client’s network to be absolutely stable – because it’s an expense to both parties when anything goes wrong. Under the old break/fix model, it’s the opposite – the provider has no incentive to make your network as stable as possible because they make money every time you have a problem.
Traditional IT businesses thrive on “reactive maintenance”. Every time you have an issue, you call your provider and you get an invoice. Managed IT Services are “proactive” whereby it’s in the provider’s interest to ensure there are no issues. It’s like paying your pool maintenance man. It’s in his interest to ensure your pool is running smoothly otherwise he’s the one hit up for expensive chemicals. Proactive maintenance puts the responsibility into your IT provider’s hands – not the other way around.

A Clear Winner

Managed IT Service gives peace of mind. Your business enjoys the benefits of predictable costs, an updated network, minimal downtime and happy productive staff – all valuable advantages that help your business prosper.

For more information on XBC Managed IT Services give us a call on 1300 170 491. We would love to assist you with a plan that fits your needs, suits your budget and keeps your business moving forward.

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