Easy solutions to resolve problems
From supplies replacement to unexpected device failures, most problems can be resolved without waiting for the service representatives or sales representatives.
1. Resolve problem using the “Help” function on the device
- Self Help information is available on the control panel
- Self Help information can be accessed via the mobile device by scanning the QR code displayed on the control panel
2. “Remote Assistance” with the help of operators
- Connects directly to the Support Centre
- An operator will remotely access the multifunction device to resolve the problem by guiding through the steps on the shared control panel
Keeping a close eye on your multifunction device on a daily basis
Monitoring the multifunction device status to minimise operation down time.
- Check billing meter
- Automatically delivers consumables when cartridges level is low
- Detect machine errors for early invention to rectify the problem
- Note: You need to apply for using the EP service. (free of charge).